1. Introduction

These Terms of Business ("Terms") govern your use of the Big Bro Bao® website, mobile application, and services ("Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

2. Ordering and Delivery

All orders placed through our website or app are subject to acceptance by Big Bro Bao.
We reserve the right to refuse any order or cancel an order at any time.
Delivery times are estimates only and not guaranteed. We are not liable for delays caused by traffic, weather, or third-party delivery services.
For items ordered for collection, items must be collected within 30 minutes of notification, or they may be disposed of.

3. Payment

Payment must be made in full before order confirmation.
We accept all major credit and debit cards.
All prices include VAT where applicable.
Big Bro Bao reserves the right to change prices at any time without notice.

4. Allergen Information

While we provide allergen information to the best of our knowledge, we cannot guarantee the absence of allergens due to cross-contamination in our kitchens. Please contact us directly if you have severe allergies before placing an order.

5. Refunds and Cancellations

Orders may be cancelled within 10 minutes of placement for a full refund.
After this period, refunds are at our discretion and may incur a cancellation fee.
Refunds are processed within 5-7 business days.
If you receive an incorrect or unsatisfactory order, contact us immediately for resolution.

6. Intellectual Property

All content, logos, designs, and trademarks on our website and in our Services are the exclusive property of Big Bro Bao® or our licensors. You may not reproduce, distribute, or transmit this content without prior written permission.

7. User Conduct

You agree not to:

Use our Services for any illegal or fraudulent purpose.
Harass, abuse, or threaten our staff or other users.
Attempt to hack, disrupt, or compromise our systems.
Post spam, malware, or offensive content.

8. Limitation of Liability

Big Bro Bao is provided "as is" without warranties. To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of our Services, including loss of profits, data, or goodwill.

9. Modification of Terms

We reserve the right to modify these Terms at any time. Changes take effect immediately upon posting. Your continued use of our Services constitutes acceptance of the modified Terms.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

11. Contact Us

For questions about these Terms, please contact us at:
Email: info@bigbrobao.co.uk
Phone: 01473 350 687