1. Introduction

Big Bro Bao® ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, and interact with our Services.

2. Information We Collect

Personal Information

We may collect the following information:

Name, email address, and phone number
Delivery address and billing address
Payment information (processed securely by third parties)
Order history and preferences
Account login credentials

Automatic Information

IP address and browser type
Device information (type, model, OS)
Pages visited and time spent
Referrer URLs and clickstream data
Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

Process and fulfill your orders
Send order updates and delivery notifications
Manage your customer account and loyalty program
Respond to your inquiries and customer support requests
Send marketing emails and promotional offers (with your consent)
Improve our website, app, and Services
Prevent fraud and ensure security
Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

Delivery Partners: Name, address, and phone number for order delivery
Payment Processors: Payment information for transaction processing
Service Providers: Email, analytics, and hosting services
Legal Authorities: If required by law or court order

5. Cookies and Tracking

We use cookies and similar technologies to remember your preferences, understand user behavior, and improve your experience. You can control cookie preferences through your browser settings. Disabling cookies may affect functionality.

6. Your Rights (GDPR Compliance)

If you are in the UK or EU, you have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate information
Erasure: Request deletion of your data ("right to be forgotten")
Restriction: Limit how we process your data
Portability: Receive your data in a portable format
Objection: Opt-out of marketing or processing

To exercise these rights, contact us at info@bigbrobao.co.uk

7. Email Marketing

We send promotional emails and newsletters only with your explicit consent. You can unsubscribe at any time by clicking the "Unsubscribe" link in our emails or updating your preferences in your account.

8. Data Security

We implement industry-standard security measures including SSL encryption, firewalls, and secure data storage. However, no method is 100% secure. You are responsible for keeping your login credentials confidential.

9. Data Retention

We retain your personal data for as long as necessary to provide our Services and comply with legal obligations. After deletion requests, data is retained for archival purposes for up to 7 years for legal compliance.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

11. Children's Privacy

Our Services are not intended for children under 13. We do not knowingly collect data from children. If we discover we have, we will delete it promptly.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of personal information. Contact us to exercise these rights.

13. Big Bro Bao Rewards App — Data Collection

Big Bro Bao Rewards collects account details such as name, email address, user ID, loyalty activity, rewards activity, and device/app interaction data to operate customer accounts, loyalty points, rewards, security, support and app functionality. Users may request deletion of their account or personal data by contacting info@bigbrobao.co.uk.

14. Changes to This Policy

We may update this Privacy Policy periodically. Changes are effective when posted. Continued use of our Services constitutes acceptance of the updated policy.

15. Contact Us

For privacy inquiries or to exercise your rights:
Email: info@bigbrobao.co.uk
Phone: 01473 350 687
Address: Floor 6 Office O, St Clare House, Ipswich, Suffolk IP1 1LH